Providing Responsive, Accurate Technical
Expertise to Keep Your Systems Up & Running!

Superior Service & Support

Impulse Technology now offers a new level of national service and support. These services encompass several support options for a wide variety of computing equipment.

Support Programs Feature:

• Nationwide Onsite Support for Mid-Range Systems including IBM®, SUN® & HP®
• High-End Servers, Workstations/Personal Computers, Peripherals including Printers, Tape Drives, Monitors, Terminals, Modems, Routers, and Hubs
• Access to Over 24,000 Field Engineers Nationwide
• 24/7 Help Desk & 4-hour Onsite Response
• Remote Stocking of Critical Parts
• Dedicated Technical Account Managers
• On-line Detailed Call Reporting

Impulse Technology can dispatch field engineers from over 24,000 service locations nationwide from which to service your needs. With this new onsite service offering, we will be able to give you faster response times and stronger customer support. For those customers who need coverage outside of the standard business hours, 24/7 support options are also available.

Focus On Your Core Competency

Impulse Technology is committed to ensure that all of our customers receive a positive product experience from installation to usability and performance. Responsive, accurate onsite support services are crucial in today’s business environments. With onsite support services, you’re guaranteed to receive unsurpassed maintenance services on your computer technology. This valuable service allows your staff to remain focused on the core factors of running your business.

Single Source Support

Whether you have one or one hundred offices across the country, we can take care of all your service needs. Standard service agreements include a one hour help desk response time and can provide you with an onsite service technician within four hours of your initial problem determination. Here are just a few of the benefits to be realized with our additional technical support services:

• Complete Solution in Products & Services
• Increased Customer Satisfaction
• Service When You Need It, Where You Need It
• 24/7 Availability
• Expertise Backed by Experience
• Single Source Service